Automation for Norway's largest AutoPASS toll issuer
Seven automation processes that keep the customer data and billing of a million-customer toll operation correct. We designed them, built them, documented them, and still run them.
The client
AutoSync AS, in Oslo, is the AutoPASS toll issuer for over a million customers. It holds the customer contracts and does the billing; the toll stations themselves are run by the road operators.
That makes it a financial-services business as much as a transport one. Every passage becomes an invoice, every invoice follows an address, and every address belongs to a person or company whose details change.
What we built
Seven processes, each designed, built and documented module by module.
Runs continuously. Incoming forms are processed as a stage inside this workflow, so a new agreement goes from form to approval without waiting in a queue.
Runs continuously, covering invoice calculation and the steps that follow it.
Runs continuously, so agents stop spending time on cases that are already resolved.
Finds customers whose address or contact details went out of date when they moved or sold a property, and corrects them against the national population register. When every other identifier has decayed, the number plate is the key.
Norwegian rules tie each toll tag to one vehicle, so a stale tag can't simply be deleted. The process ends the old tag, sends a replacement and emails the customer a short explanation.
A separate workflow for one crossing that sits outside the domestic toll system, run on request.
Applies the changes customers make to their registered vehicles.
How we worked
Robotic process automation in production
The processes run in UiPath. Each one started as a written design: what triggers it, which systems it reads and writes, and what happens when a step fails. Every module has its own documentation, so the client's team can see what each part does without asking us.
Data corrected against the source of truth
Customer details are checked against Norway's public registers, the population register for people and the vehicle register for vehicles, and corrected where the register disagrees. The client's own customer terms say it may do exactly this.
AI across the business processes
Since 2024 we have added multi-agent AI orchestration across the business processes, which made the information people need available more than 40% faster.
One product since 2018
We started in 2018 with Fjellinjen, which held the issuer role at the time, and built its customer-support chatbot. When Norwegian toll reform required the issuer business to be separated from the road operators, it was carved out, then acquired by Fremtind, and renamed twice before becoming AutoSync. The team and the product carried through every step, and so did we.
Where it stands
All seven processes are built. The core ones run continuously; the rest run on request or wait for the next time they are needed.
The design and build work is done. What remains is maintenance and small changes, which we still handle.
Tell us what takes too long.
Describe the process and where it hurts. We reply within one business day with questions, not a sales deck.
Email office@noni-soft.com